Cancellation and Refund Policy

Effective 4 October 2026. This policy concerns TaskMithra’s ₹99-per-person connection fee. The agreed task/project price is separate, paid directly between the parties, and is not collected or refunded by TaskMithra.

Before successful contact unlock

If a connection is cancelled or fails before contact details are successfully unlocked, a connection fee already captured from an affected party is refundable where applicable. In the current payment flow, cancellation or expiry before unlock triggers a full refund request for each captured fee and checks the provider for confirmation, including a payment captured late. If only one party paid, only that party has a refund to process; if neither paid, there is no refund. Contact details remain locked. An unresolved provider result is reviewed rather than shown as a completed refund.

After successful contact unlock

Once both sides have agreed, paid their connection fees and contact details have been successfully unlocked, TaskMithra has completed the connection and its connection fee is normally non-refundable. Changing your mind, the project not starting, unresponsiveness, a disagreement, unfinished work or a dispute over direct project payment does not automatically make the connection fee refundable. Duplicate charges, technical or payment errors, fraud, a TaskMithra contact-unlock failure or another appropriate circumstance can be raised for individual operator review; a report does not promise an automatic refund. Any applicable statutory rights remain unaffected.

Checking a refund

A refund is not complete merely because it was requested. Check your own connection’s payment status for provider confirmation; if it remains unresolved, contact support@taskmithra.com with the connection reference. Timing depends on the payment provider and payment method; TaskMithra does not promise a fixed processing date.